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I’m trying to figure out how to reassemble the machine back together from the sliders to the knobs

Dear @Thomas, We sincerely apologize for keeping you waiting. We have sent a video to the email address you provided, showing in detail how to properly install the thrusting arm. We hope this will be helpful to you. If the issue is still not resolved after watching the video, please contact us at service@hismith.co.uk. We will make sure to provide you with a satisfactory solution. Kind regards, Hismith Customer Support

Hi @jane, We sincerely apologize for keeping you waiting. We have sent a video to the email address you provided, which shows in detail how to install the thrusting rod. We hope this will be helpful to you. If you have any further questions or need additional assistance, please feel free to contact us at any time via email at service@hismith.co.uk. We will be more than happy to assist you. Kind regards, Hismith Customer Support

The thrusting arm does not attach to the machine very well. The screw to tighten it in place never tightens and it feels like its threads are broken. Also, the arm only inserts maybe an inch before snagging on something. Been quite disappointed with it, constantly falls out.

i feel that this is beyond poor in the setup and there are no other assembly guides. you dont show how to set up the thrusting rod

Hi @Jay, thank you for your comment. Our customer service has contacted you via emai. Once you have any aftersale questions, you can feel free to send us an email to service@hismith.co.uk. We will do our best to help you.

Good morning, Yesterday I had a Hismith AK-01 delivered, and I have constructed it as according to the manual. Unfortunately, it does not seem to be working. The power supply unit seems fine - the on/off button on the controller lights up. Unfortunately the arm is not moving. I have re-read the manual and watched the set up video, but I can't see anything that I've missed out. Please could you contact me as soon as possible to chat about this? Many thanks! Jaybird