You are responsible for entering the correct shipping address when checking out with our online cart system. Our fulfillment system utilizes the same information to process shipping labels. In the event you enter the wrong address you "the user" will be responsible for address correction fees or for non-receipt of merchandise due to inaccurate information. This includes apartment numbers, suite number and route boxes.
We are happy to ship international orders to Europe (EU or non-EU), North America, Asia and Australia and other contries where adult products are not prohibited. Prices are given in GBP and will converted to your currency by your local bank or credit card company. Any customs charges that may occur in Africa, South America and Asia are the responsibility of the customer. You are responsible for knowing the laws of your country. Any packages that are rejected by customs will be abandoned and no credit will be issued. Please be certain that the products you order are legal in your country before placing your order. International orders are shipped via different methods depending on different regions and products. Orders to remote areas will be charged for remote address fees.
We realize there may be some cases when an order needs to be cancelled. If you need to cancel an order, we require that you contact us via Email([email protected]) for a cancellation number. Once your package has been shipped, you will be charged 30% of the order amount for processing fee and shipping costs.
Although we try our best to have all items in our catalog in stock at all times, occasionally we encounter situations where a third party cannot supply us with a particular product or materials as soon as we would like them to. Machine orders may also be heavier than normal. In such situations, we will ship all available items to you upon receipt of your order and then we ship the back-ordered item or items as soon as possible without additional shipping charges. We do not backorder items for African and South African Customers. In the event you order an item that is not in stock we will notify you by email.
We are confident in our product, we offer the 1 year warranty in the industry on our premium sex machines, 2 year warranty on the motors. And half year on cheap sex machine.
Due to the nature of the products we sell we DO NOT TAKE RETURNS for any reason. No refunds are provided for any reason. If an item is deemed defective we will replace the item with the same exact item for a period of 7 days of the orders receipt. Our return policy is strict so you can feel confident you are receiving brand new merchandise and we are able to continue to offer the lowest prices in the industry.