Order Cancellation & Return Policy

Order Cancellation

• Orders are processed automatically within about 1 hour after purchase.
• Cancellation after processing will incur a 5% handling fee.
• If the order has already been shipped, a 10% fee will apply.
• For international shipments, cancellations will incur a 30% fee.
• If you refuse delivery, only the above fees (10% or 30%) will apply — no additional charges.
• If you return an order by yourself (instead of refusing delivery), you are responsible for the return shipping costs.

Returns

Opened or used products cannot be returned for hygiene and safety reasons.

We only accept returns for:

• Unopened products.
• Products with defects.
• Wrong items shipped.

For defective or incorrect items, no fees will be charged.

Customers must provide:

• Order details.
• Photos or videos of the product as requested by our support team.

Refunds

If you selected Expedited Shipping but did not receive your order within 3 business days (excluding holidays, peak season Oct 1 – Jan 31, or force majeure), you may request a refund of the shipping fee.

Refunds for returned products will only be issued after our warehouse receives and inspects the items, within 3 business days.

Exchanges

If you received a defective or incorrect product and request a replacement, we will reship at no additional cost.

Non-Returnable Items

• Opened or used products.
• Clearance or promotional items (unless defective).
• Free gifts.